Privacy Policy

1. Introduction and Commitment

Your privacy is as precious to us as the moments of calm we strive to create through our collection. At Kallos — Golden Hour, we are committed to protecting your personal data and ensuring that your trust in us is well-placed. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We believe in absolute transparency regarding your digital footprint.

Please read this Privacy Policy carefully. By using and accessing our website, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below. Last updated: 26 de agosto de 2026.

2. Information We Collect and Process

We collect information that you provide directly to us when you browse our boutique, create an account, or complete a purchase. The rationale for collecting this data is purely functional: we require these details to process your orders, communicate regarding your delivery, and provide a personalised shopping experience that reflects your tastes.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

  • Contact details: including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: including credit card, debit card, and financial account numbers, payment card information, transaction details, and payment confirmation.

  • Account information: including your username, password, security questions, preferences, and settings.

  • Transaction information: including the items you view, put in your basket, add to your wishlist, or purchase, return, exchange, or cancel.

  • Communications: for example, when sending a customer support inquiry via support@kallosgoldenhour.co.uk.

  • Device and Usage information: including IP address, browser type, network connection, and how you navigate our website.

We do not knowingly collect data from children under the age of 16. If we discover that such information has been inadvertently collected, we will take immediate steps to delete it from our servers. Protecting the privacy of the vulnerable is a core part of our ethical commitment.

3. How We Use Your Information

The primary reason we use your data is to fulfil the contract of sale between you and Kallos — Golden Hour. Without this information, we would be unable to provide the high level of service that our brand promises. We also use your information for the following purposes:

  • Service Improvement: To tailor and improve our boutique, remember your preferences, and create a customised shopping experience.

  • Marketing and Advertising: To send promotional communications by email or text message (where consent is provided) and show relevant online advertisements.

  • Security and Fraud Prevention: To authenticate your account, provide a secure payment experience, and detect possible fraudulent or unsafe activity.

  • Legal Compliance: To comply with applicable UK laws or respond to valid legal processes.

The legal basis for these activities is a combination of contractual necessity, legitimate interest, and explicit consent, as defined by the UK GDPR.

4. How We Share Your Information

Kallos — Golden Hour does not sell, rent, or trade your personal data to third parties for their marketing purposes. We only share your information with trusted service providers who are essential to our operations, such as:

  • Shopify: Our primary platform provider (see Section 5).

  • Payment Processors and Delivery Companies: Essential partners to handle transactions and bring your parcel to your door.

  • Business and Marketing Partners: To provide advertising services in accordance with their own privacy notices.

  • Legal and Corporate Requirements: In connection with a business transaction (e.g., merger) or to comply with legal obligations.

5. Our Relationship with Shopify

Our website is hosted by Shopify, which collects and processes personal information about your access to and use of our Services. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than the UK, in order to provide and improve the Services.

Shopify may also use certain enhanced features that incorporate data from your interactions with our store. In these circumstances, Shopify acts as a data controller for that specific processing. We encourage you to visit the Shopify Consumer Privacy Policy to learn more about their practices.

6. Data Retention and Security

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements (such as UK tax laws). Your data is stored on secure servers using industry-standard encryption and firewall protections.

While no method of transmission over the internet is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. In the unlikely event of a data breach posing a risk to your rights, we will notify you and the Information Commissioner's Office (ICO) within 72 hours.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember your preferences, and understand site performance. In accordance with the Privacy and Electronic Communications Regulations (PECR), we will always ask for your consent before placing non-essential cookies (Analytical or Marketing) on your device. You can manage your preferences through our cookie banner at any time.

8. Your Rights under UK GDPR

Under the UK GDPR, you have significant rights regarding your personal data, including the right to access, correct, or delete your data, the right to object to processing, and the right to data portability. To exercise any of these rights, please contact us at support@kallosgoldenhour.co.uk.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). However, we would appreciate the chance to resolve any concerns with you directly first.

9. International Data Transfers

As a modern boutique, we use service providers worldwide. When data is transferred outside of the UK, we ensure it receives the same level of protection through legal mechanisms such as Standard Contractual Clauses (SCCs) or the International Data Transfer Agreement (IDTA). This ensures your data is never sent to a jurisdiction where it would be at risk.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Lead at support@kallosgoldenhour.co.uk. For the purpose of applicable data protection laws, we are the data controller of your personal information.

Thank you for choosing Kallos — Golden Hour. We are honoured to be a part of your daily rituals and we take our responsibility to protect your privacy very seriously. Your data is safe with us, allowing you to focus on the beauty and sophistication of the Golden Hour. We look forward to continuing our journey together with transparency and respect.