Contact

We love hearing from our community. Whether you have a question about a specific piece in our collection, need assistance with an order, or simply wish to share your Golden Hour experience, our team is here to listen. At Kallos, we believe that every interaction is an opportunity to provide the sophisticated and welcoming service that defines our brand. We don't just solve problems; we build relationships based on care and mutual appreciation.

Primary Contact Channel

The most efficient way to reach us is via our dedicated support email: support@kallosgoldenhour.co.uk. By centralising our communication through email, we can ensure that every enquiry is tracked, assigned to the right specialist, and resolved with the attention to detail it deserves. The rationale for this approach is to maintain a professional and organised support system that respects your time and provides a clear record of our conversation.

Response Timeframes

We aim to respond to all enquiries within 24 to 48 hours. Please note that our support team operates from Monday to Friday, and our response times may be slightly longer during weekends and UK Bank Holidays. The rationale is that we believe in providing thoughtful, human responses rather than automated templates. Every email is read and answered by a real person who is passionate about the Kallos lifestyle and committed to your satisfaction.

How We Can Assist You

Our team is fully equipped to help you with a wide range of enquiries, including but not limited to:

Product Enquiries: Detailed information about materials, dimensions, and care instructions.
Order Support: Updates on processing status, tracking information, and delivery enquiries.
Returns & Refunds: Guidance through our returns process and updates on refund status.
Technical Assistance: Help with account settings, payment issues, or website functionality.
Collaborations: Enquiries regarding artisan partnerships or brand collaborations.

Information to Include

To help us assist you as quickly as possible, please include your Order Number (if applicable) in the subject line of your email. Providing clear details and, where relevant, photographs, allows us to understand your needs immediately and provide a sophisticated solution without unnecessary back-and-forth. We value efficiency as much as we value elegance, and your cooperation helps us maintain both.

Thank you for being a part of Kallos — Golden Hour. We are here to ensure that your journey with us is as beautiful and seamless as the products we curate. We look forward to speaking with you soon and helping you make the most of your Golden Hour.